Refunds and Returns Policy for Dasush.com
Last Updated: October 30, 2024
At dasush, we aim to provide our customers with high-quality products and a positive shopping experience. If you are not entirely satisfied with your purchase, our Refunds and Returns Policy offers details on how to proceed with returns and refunds.
For any questions or assistance, please reach out to us at [email protected].
1. Eligibility for Returns
To be eligible for a return, please ensure that:
- The item was purchased directly from dasush.com.
- The item is returned within 30 days of the delivery date.
- The item is in its original condition, unused, and in the original packaging, including all accessories, tags, and protective coverings.
2. Non-Returnable Items
The following items cannot be returned:
- Products purchased from third-party sellers or resellers.
- Gift cards or promotional items.
- Items marked as “Final Sale” or “Non-Returnable” on the product page.
If you have any questions regarding the eligibility of an item for return, please contact us at [email protected].
3. Return Process
To initiate a return, please follow these steps:
- Contact Us
Send an email to [email protected] with your order number, reason for the return, and any photos or details that may help us understand the issue. - Receive Return Authorization
Once we confirm that your return is eligible, we will provide you with a Return Authorization (RA) number and instructions for returning the item. - Ship the Item Back
Package the item securely, including all original packaging and accessories, and clearly mark the RA number on the outside of the package. Returns without an RA number may experience delays. Return Address:
dasush
Bryne 4340, Norway Note: Customers are responsible for the shipping cost of returning items unless the return is due to a defect or error on our part. - Inspection and Refund Processing
Upon receipt, we will inspect the returned item to confirm it meets our return requirements. Once the inspection is complete, we will process your refund within 7-10 business days. You will receive a confirmation email once your refund has been issued.
4. Refunds
Refunds will be issued to the original payment method used at the time of purchase. Please note the following:
- Processing Time: Refunds are typically processed within 7-10 business days after we receive and inspect the return.
- Notification: You will receive an email confirmation once your refund has been issued.
- Shipping Fees: Original shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.
- Restocking Fee: There is no restocking fee for eligible returns.
5. Exchanges
If you would like to exchange an item for a different color, size, or model, please follow the same steps outlined in the Return Process above. Once the original item is received and inspected, we will process your new order.
For faster exchanges, you may choose to place a new order for the desired item and return the original item for a refund.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us at [email protected] within 7 days of delivery. Please provide the following information:
- Order number
- Description of the issue
- Photos of the damaged or defective product
We will arrange for a replacement or a refund if the item is confirmed to be defective or damaged due to manufacturing or shipping.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please take the following steps:
- Check your bank account or payment provider’s refund policy.
- Contact your credit card company or bank, as processing times may vary.
- If you have completed these steps and still have not received your refund, please email us at [email protected] for further assistance.
8. Customer Support
For any additional questions or concerns about our Refunds and Returns Policy, feel free to reach out:
Email: [email protected]
Address: Bryne 4340, Norway
Our customer support team is here to help and will respond within 1-2 business days.
**Thank you for shopping with **dasush. We value your satisfaction and are committed to providing high-quality products and excellent customer service.